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M911
M911 wrote

I own this guitar, it's my number one axe.  Unfortunately the binding on each side of the neck, at the end where the locking nut starts, is super thin and has cracked and gone clean thru the finish.  I've never so much as let this guitar out of my humidity monitored and controlled studio.  It's also only a couple years old. I bought it in April of 2018.   MAJOR bummer eh....  your warranty faq seems to exclude this.   

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    Carl N.
    Carl N. wrote

    Sorry to hear about that, our warranty covers manufacturing defects within the first year of ownership.  Due to the nature of musical instruments cosmetic issues cannot be covered under warranty.  Though this sounds like something that is repairable.

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      M911
      M911 wrote

      Considering the damage is no way my fault and that this is a new guitar,  and that it cost me a fucking mint....  I'll definitely need to rethink buyig any more ESP guitars.  Very Sad  =(

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        Michael B.
        Michael B. wrote

        hello,is there any reason why this looks like a schecter? thanks.

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          Carl N.
          Carl N. wrote

          Hey Michael, I'm not sure why scheters look like ESPs.

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            Eliezer V.
            Eliezer V. wrote

            Hi Guys, I have a question, does this Guitar, in black, comes with a certificate of authenticity? Thanks. 

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              Carl N.
              Carl N. wrote

              Good Day Eliezer, COAs will be available with ESP artist instruments and certain limited run models.  Standard production models will not come with a COA.  Hope this helps!

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                krj
                krj wrote

                I think there is a wrong specification with the used strings: Elixir Nanoweb Light (.010/.013/.017/.030/.042/.054/.064/.074) -> These are eight strings. Love my Horizon FR-7 Black.

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                  Carl N.
                  Carl N. wrote

                  Hey Johannes, indeed they are eight strings.  What a keen eye you have there.  Glad you're enjoying your Horizon! 

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                    ColeJustesen
                    ColeJustesen wrote

                    I loved my black turquoise burst Horizon FR-7 so much, that I bought the black version with the alder body. Just like my black turquoise burst, this Horizon is an incredibly well crafted and beautiful guitar. Thanks ESP for always delivering the best instruments!

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                      Todd B. ESP
                      Todd B. ESP wrote

                      Hey Cole, Thanks for sharing that with us. We're glad to hear that you like your ESP E-II Instruments. And thanks for choosing ESP!

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