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Chrétien C.
Chrétien C. wrote

I bought this guitar one month ago and I sent it back because there was white marks on some edges, dust behind the gloss, lime marks on the fretboard and gloss split next to the head floyd's lock... I'received a second one and it has exactly the same issues. That's not that visible but for 2k euros, I expect perfect finition. I'm considering to send it back too and ask for a definitive refund and a goodbye to esp. Very desapointed.

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    Carl N.
    Carl N. wrote

    Sorry you're having issues with this, if you have any questions you may reach out to our customer service team at customerservice@espguitars.com or https://www.espguitars.com/pages/support 

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      Chrétien C.
      Chrétien C. wrote

      Hello Carl ! I wrote an email to the customer service who said to me to write there : 

      info soud-service eu

      Nearly two weeks after, no response at all...

      It's sad because I love that guitar but as Thomann has a 30 days return policy, I sent it back again.

      So yeah, I sent abck two models of that guitar....

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        Abdulla R.
        Abdulla R. wrote

        Chrétien C. Yeah this is the problem with online purchases, i learned my lesson, i always get to see the guitar in physical and try it before buying. if that is not possible, ask for the actual photos for the guitar (not stock). it is a matter of luck to get a very clean and ready to play guitar stored in huge warehouses, always look for actual photos. Good luck.

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          Kevin F.
          Kevin F. wrote

          Love the guitar own one but can’t u guys consider making another finish option because now I’ve bought all the M-2s may I suggest a cobalt blue for cherry burst?

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            Carl N.
            Carl N. wrote

            if you have any questions you may reach out to our customer service team at customerservice@espguitars.com or https://www.espguitars.com/pages/support 

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              Nick N.
              Nick N. wrote

              I got a secondhand one of these in immaculate condition. The only thing I find frustrating is the fret markers.. they look great, but I get lost above the 12 the fret when shredding. Other than that, one beautiful guitar

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                Carl N.
                Carl N. wrote

                thanks for sharing

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                  Richard H.
                  Richard H. wrote

                  What kind of finish does the neck have? it does not say in the spec's

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                    Carl N.
                    Carl N. wrote

                    this will be gloss like the rest of the instrument

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                      Rodo
                      Rodo wrote

                      I bought this guitar in cherry sunburst when they came out as LTD Elite, everything about it is amazing. Just one question, the bridge has always been an original Floyd Rose or does mine have a 1000 series and you just started putting original floyd since they became E-II? Just curious, either way the bridge on my guitar is incredibly easy to restring and even change tunings, amazing instrument overall 

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                        Carl N.
                        Carl N. wrote

                        This would have used a Floyd Rose Original bridge

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