tube amp question

So I got this vht pittbull combo and I was just messing with it and I think theres something wrong with it. First off the volume knob on the clean channel is completely off but if I play I can hear myself fine. Secondly, when I switch to the dirty channel it like stays clean but there is distortion in the backround, like I was playing clean and someone else was playing lower then me but playing on a dirty channel. I don't think this is normal.

what volume level are you playing on???

if you can pull your tubes out and have them tested. prolly just need a new tube.

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