Greetings, I'm contacting you because ESP customer service gave me your contact information for an LTD TE-200 guitar I purchased that arrived with a truss rod defect. My name is José García, the guitar's serial number is W124040256, and I bought it at Sweetwater. It's properly registered on the ESP platform. ESP Customer service recommended taking it to a specialist or luthier to have the issue checked, but the truss rod replacement costs approximately $500, which seems exorbitant and practically the same price as the instrument itself. I contacted ESP again to let them know this, and that's when they gave me your contact information to explore the warranty options.

Best Regards.