VIPER-7 BARITONE BLACK METAL
VIPER-7 BARITONE BLACK METAL
BLACK SATIN

The LTD Black Metal Series are guitars that are comparable in build quality to our LTD Deluxe “1000 Series” instruments, but with a dark and menacing design theme of all-black finish, components, and hardware, a single premium-quality pickup, Macassar ebony fingerboards with no inlays and glow-in-the-dark side markers, and even a newly-designed black metal LTD logo on the headstock. With the Viper-7B Black Metal, you get a seven-string baritone guitar that’s ready for your darkest performances. It offers the offset double-cutaway design of the ESP Viper, with set-thru construction at 27” Baritone scale, a direct-mount Seymour Duncan “Blackened” Black Winter pickup controlled by a single volume knob, and LTD locking tuners.
I just got this guitar yesterday, everything from the wood to the set thru construction and the hardware is top quality. Also its design makes the higher frets very accessible and the SD Black Winter is awesome too. But for the life of me I don't understand what they were thinking when they decided to put the strap button at the back of the body behind the top horn!! It's unplayable when you're standing, the neck instantly dives and the thing sits horizontally. Anyway it took me 5 minutes to drill a hole in the top horn and refit the strap button now it sits as it should. Apart from that the guitar is a beast!!
Just ordered this guitar, sounds monstrous but the QC isn’t acceptable. Missing paint, the binding along the bottom edge of the fretboard is chipped and some of it is higher than the fretboard and very sharp.
I’ve owned literally dozens of LTDs and have never experienced this before. Who should I contact about this?