Austin  R.

I am very interested in picking up this guitar but was wondering if there are lefty models for it. I can’t seem to find any option to switch between standard and lefty on the product page or cart. Any help?

Carl N.

Hey Austin, the left handed version was discontinued, though some dealers may still have these on hand.

Devan Arya

So I am super annoyed because I have been waiting for this new guitar for a very long time and it came without a proper quality control!

Just unboxed my new EC Black Metal, however the fretboard seems to be a little weird.
From the 12th till the 24th fret the build doesn't look well to me, it looks like has glue peeling off on the side part. They almost look like scalloped frets.

Additionally, the 24th fret on the B string area has a small hole.
I'm kind of disappointed with this guitar to be honest, it's sold as a 1000 series guitars and it costs 700,00 €. I was expecting something more well built. My discontinued LTD EC-50 model looks with better quality than this...

One of the things that ESP has been saying about guitars built in Indonesia is that they are still under a high level of quality control but this is not the case, it was built in Korea, this guitar was definitely neglected and it's not on conditions to be delivered to a customer!

This guitar was bought brand new, it's not a B-Stock nor a hanged exposed guitar from the shop.

 

Carl N.

Hey Devan, sorry you're displeased with this instrument.  From your pictures here it is a little hard to discern the extent of your problems with this.  With regards to the binding, this appears to be smoothed over instead of the hard flat line you were expecting, not really a cause for concern but this appears to be a concern for you.  If you're dissatisfied, take it back to your dealer, or you can reach out to our customer service department at customerservice@espguitars.com

Devan Arya

It's the black coat of the neck that is very badly constructed 

Carl N.

Hey Devan, these will have a macassar ebony fingerboard and there will be no black finish over top of this.  If you have issues with this instrument first place to go would be the dealer this was purchased from, if you need additional assistance our customer service team is always here to help.

Devan Arya

I meant the neck sorry. However this seems clearly a problem of quality control. I've sent it back to Thomann and they will deal with the guitar. Thank you for your availability. 

Carl N.

Thank you for bringing this to our attention Devan.

F F.

Hi, how difficult is it to install a push-pull coil split on this guitar?

thanks

Carl N.

Hey F F, all depends on your individual skill level.  Shouldn't take more than five minutes for someone who knows that they are doing.

WillAdler'sDouble

Can this guitar do clean tone as well? I wanna sound super chill and then scare the shit out of people.

Carl N.

Hey Guitar kid, the Black Winter are ceramic pickups so they have a fairly high output level but will sound great clean or overdriven.

Kay C.

What’s the story on the fret markers? Do they have to be charged to glow and, if so, how? 

Carl N.

Hey Kay, this will use Photoluminescent plastic, which when it absorbs light, will GLOW!!  You can use a flashlight to charge these before playing.  UV light charges the material faster and for a longer duration.

Kay C.

Thank you for that info!

Kay C.

Now make this exact same guitar with a 22 fret scale and a bevelled edge at the top instead of that sharp archtop edge and you'll have made the perfect guitar!

 

Carl N.

Thanks for your suggestion!  I'll get right on it!

Kay C.

Excellent! Put a super thin C shredder neck on it and I’m down for two pre-orders!

Seriously, it’s a great guitar!

Carl N.

Thanks for the suggestion Kay!