Esp bass tuners

jha16018jha16018
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    jha16018
    :\I recently bought a esp ltd surveyor 415 from the states and had it shipped to Australia. Unpacking the bass revealed it had a broken G string tuner. A simple fix u would think, but u would be wrong. Esp distributors in Australia are CMI and are very helpful but in this instance I have to wait 3 months for a replacement as they only order from Indonesia every 3 months and I just missed the last order. Have tried in vain to get esp usa involved, in fact they do not answer my emails because I guess its an Aussie problem I dont mind ordering other things to make it worthwhile for any Esp dealer who reads this thread to make the effort to help. I should also add that the tuners are made by Esp and are not for sale from retail outlets.
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    jha16018
    jha16018 wrote

    Gpdusa I have emailed a couple of times but it would appear they are not interested in helping or yhey are not availble. If u have alook at the back of the tuner u will see that they are one of a kind. I have been looking around at anything which will get me bye for the last 2 weeks, but anything close requires different mounting.
    Gotoh make machine heads that are very close but they are unavailable in Australia.

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      jha16018
      jha16018 wrote

      :)

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        jha16018
        jha16018 wrote

        Gpdusa have emailed me and are trying to help, things however at this point are not looking great. Well done John from Gpdusa, I have contacted at least five of the biggest suppliers of companies that specialise in this field and this is my only reply.

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          1point8t
          1point8t wrote

          GPD is my #1 go-to for guitar parts... I'm sure they will do all they can to help.

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            Guitar God
            Guitar God wrote

            Have you tried contacting ESP?

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              jha16018
              jha16018 wrote

              Non-stop for 3 months via email and with a telephone number given to me by musiciansfriend which does not answer. Also I have contacted most Esp retailers and have received the same reply,and that is to contact Esp direct. Esp Australian supplier will through my local ESp retailer ( who they will only deal with) has one on order . But seeing how they only place an order with Esp Indonesia every 3 months I am doubtful that I will redeive the tuner.I have paid the $30 to the music shop and I guess can only sit back and wait. All in all this experience with Esp does not fill me with confidence, but it could be worse, good thing I am not hanging by the balls waiting.

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                jha16018
                jha16018 wrote

                Bass is still in delivery box under bed.
                Esp service contacted monthly by music shop for update on replacement tuner order.
                The order was placed with CMI Australia the ESP Australian distributers at the end of September, 2011.

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