Non-stop for 3 months via email and with a telephone number given to me by musiciansfriend which does not answer. Also I have contacted most Esp retailers and have received the same reply,and that is to contact Esp direct. Esp Australian supplier will through my local ESp retailer ( who they will only deal with) has one on order . But seeing how they only place an order with Esp Indonesia every 3 months I am doubtful that I will redeive the tuner.I have paid the $30 to the music shop and I guess can only sit back and wait. All in all this experience with Esp does not fill me with confidence, but it could be worse, good thing I am not hanging by the balls waiting.