The ESP Guitar Company

I have had my ESP LTD EC-1000 FM for about a year now. During that time I have had the frets leveled and re-crowned because of a hump that developed at the twelfth fret that caused fret buzz between the fretted string and the nut. $200. I have had the tonepros bridge saddle under the G seize, the adjustment screw was not machined correctly. That will be another $65. The bridge pickup oscillates despite being adjusted down away from the strings...lowering the output. Eddy currents? Now my 3 way switch is beginning to act up. Twice I have contacted the customer service department asking about the bridge. I have never heard back. Yes I checked the junk mail folder. Yes it has been more than 10 business days since my last email. More like 30. Even if they won't do anything about the bridge I would have appreciated knowing the model of bridge, rather than figuring it out for myself. The guitar has never been abused, and still looks new, however, in my opinion the guitar has performed poorly. However the customer service has been worse. ESP forces you to contact them through an email form on their website, leaving the customer without a copy of the email or a record of the date it was sent. Indeed without the ability to request a delivery receipt or a read receipt there is no way of knowing if the email was delivered. It seems to me the very least ESP can do is send an email thanking the customer, and to confirm receiving the email. That would be the proper place to tell the customer about wait times for a response. I have heard nothing. I grew tired of waiting for the email and telephoned the customer service line. No one answered. I will never buy an ESP guitar again.